Why hasn’t my TikTok order synced to Tapstitch yet?

If you received an order in your TikTok Shop US store but don’t see it in your Tapstitch dashboard yet, there are a few common reasons this may happen:

1. The 1-hour buyer remorse period is still active

TikTok Shop US gives buyers a 1-hour remorse period after an order is placed. During this time, the order cannot be fulfilled and will not sync to Tapstitch yet.

Most orders sync to Tapstitch about 1 hour after payment, once the remorse period has ended.

2. The order is not using Seller Shipping

Orders fulfilled via Fulfillment by TikTok (FBT) or Ship by TikTok (SBT) will not sync to Tapstitch. Only orders using Seller Shipping will be imported.

What to check

If your order still does not appear in Tapstitch after the 1-hour remorse period, confirm that:

• The order has been successfully paid in TikTok Shop US.
• The 1-hour buyer remorse period has ended.
• Your TikTok Shop US store is properly connected to Tapstitch.
• The order is set to Seller Shipping, not FBT or SBT.
• The order contains products that were synced from Tapstitch.

Still not seeing the order?

If you’ve checked the items above and the order still has not synced, contact the Tapstitch Support team for help. Please include your TikTok Shop name, order number, and a screenshot of the order details if available.