How to set up auto order submission

October 07, 2026 · Updated

Auto Order Submission lets Tapstitch automatically submit orders from your connected store for fulfillment, so you don't need to submit each order manually. When used together with Auto Payments, it can automate the order submission and payment process, helping you manage store orders more efficiently.

Important: Auto Order Submission controls when orders that have already synced to Tapstitch are submitted for fulfillment. It does not control when orders sync from your connected store to Tapstitch.

How Order Sync and Auto Order Submission Work

Order Sync and Auto Order Submission are two separate processes. When a customer places and pays for an order in your connected store, the order is automatically synced to Tapstitch. This typically happens within 5 minutes. Once the order appears in Tapstitch, your selected Order Submission Strategy determines when the order will be submitted for fulfillment.

The process works like this:

Customer places and pays for an order in your store

→ Order syncs to Tapstitch

→ Your Order Submission Strategy applies

→ Order is submitted for fulfillment

→ Payment is processed

Note: Changing your Auto Order Submission settings does not delay or control when orders sync from your connected store to Tapstitch.

Available Submission Strategies

For each connected store, you can choose from three order submission strategies:

Submission Method	How It Works	Best For
Manual Submission	Orders remain in Tapstitch until you manually click Submit.	Sellers who want to review or edit orders before submission
Automatically (1 Hour)	Synced orders are automatically processed during a recurring hourly submission cycle.	Sellers who want frequent automated order processing
Automatically (Set Time)	Synced orders are automatically submitted in batches at your selected time each day.	Sellers who prefer processing orders once per day

How Does Automatically (1 Hour) Work?

When Automatically (1 Hour) is enabled, eligible orders that have already synced to Tapstitch are processed on a recurring hourly Auto Submission cycle. The one-hour setting applies after orders have synced to Tapstitch. It does not determine when orders are imported from your connected store.

For example, if an order is placed and paid for in your store at 10:55 AM, it may sync to Tapstitch within a few minutes. It will then be processed according to the applicable hourly Auto Submission cycle. It is not automatically submitted at 11:00 AM simply because 11:00 AM is the next clock hour.

Important: The hourly setting is a recurring processing cycle, not an individual 60-minute countdown for each order. This means each order is not guaranteed to remain editable for exactly 60 minutes after it is placed or synced.

If you need more time to review or modify orders before they are submitted for fulfillment, consider using Manual Submission or Automatically (Set Time) instead.

How to Set Up Your Submission Strategy

Go to Account Center > Store Settings.
Select the store you want to configure.
Open the Order Settings tab.
Under Order Submission Options, choose your preferred method:
Manual Submission
Automatically (1 Hour)
Automatically (Set Time)
If you select Automatically (Set Time), choose your preferred submission time and time zone.

Note: Changes to your submission strategy apply to new orders only and do not affect existing orders.

How Payments Work With Auto Submission

When an eligible order is automatically submitted, Tapstitch will also attempt to process the payment. Payment is processed in the following order:

Your Tapstitch Wallet balance is used first, if sufficient.
If your Wallet balance is insufficient, Tapstitch attempts to charge your linked bank cards, starting with your default card.
If payment is unsuccessful, the order remains Pending Submission, and you'll receive a failure notification.

Haven't set up Auto Payments yet? 👉 How to Set Up Auto Payments

Rules & Limitations

Please keep the following in mind when using Auto Order Submission:

Auto Submission only applies to orders that have already synced to Tapstitch.
Auto Submission does not control when orders sync from your connected store.
Automatically (1 Hour) operates on a recurring hourly processing cycle. It does not give each individual order its own 60-minute countdown.
Auto Submission is unavailable if no bank card is linked.
If all linked cards are removed, the submission strategy automatically reverts to Manual Submission.
Changes to your submission strategy apply to new orders only, not existing orders.
With Automatically (Set Time), eligible orders created before the selected submission time will be submitted together during the scheduled run.
Orders with On Hold status may also be submitted during the next applicable scheduled run. Review older orders carefully to avoid unintended submissions.

When Auto Submission Fails

If Tapstitch cannot automatically submit an order—for example, due to a payment failure—you will:

Receive an email notification containing:

The affected order number(s)
The reason for the failure
A direct link to resolve the issue

See an Auto Submit Failed warning on the order page for quick identification.

Once the issue has been resolved, follow the instructions provided to complete the order submission.

Frequently Asked Questions

1.Does Automatically (1 Hour) mean my store orders take one hour to sync to Tapstitch?

No. Order Sync and Auto Order Submission are separate processes. After an order is placed and paid for in your connected store, it is automatically synced to Tapstitch, typically within 5 minutes. The Automatically (1 Hour) setting only determines how orders are processed for automatic submission after they have synced to Tapstitch.

2.Does Automatically (1 Hour) run at the beginning of every clock hour?

No. Automatically (1 Hour) operates on a recurring hourly processing cycle rather than fixed clock hours such as 10:00 AM, 11:00 AM, or 12:00 PM. For example, an order syncing at 10:55 AM does not mean it will automatically be submitted at 11:00 AM.

3.Does each order have a 60-minute window before it is submitted?

No. The one-hour setting represents the recurring Auto Submission cycle. It does not give each individual order its own 60-minute countdown. If you need to review or modify each order before it is submitted, we recommend using Manual Submission or choosing an appropriate daily submission time with Automatically (Set Time).

4.Can I modify an order before it is automatically submitted?

You may be able to make changes while the order is still waiting for submission. However, because Automatically (1 Hour) does not guarantee a full 60-minute editing window for each order, you should not rely on this setting if you need to review every order before fulfillment. For more control, consider using Manual Submission or Automatically (Set Time).

5.What time will Automatically (Set Time) be executed?

Orders will be submitted at the time you select, based on the time zone configured in your settings. Eligible orders waiting for submission will be processed together during the scheduled run.

6.What happens if I enable Auto Submission but haven't added a bank card?

Auto Submission requires a linked payment method. If no valid bank card is available, Tapstitch won't be able to process the required payment and automatic submission may fail. Please add a valid payment method before enabling Auto Submission.

7.Does changing my Auto Submission strategy affect existing orders?

No. Changes to your submission strategy apply to new orders only and do not change the submission settings of existing orders.

Still Have Questions?

If you have any questions about Auto Order Submission or need help choosing the right submission strategy for your store, please contact our Support Team through Live Chat or email us at support@tapstitch.com, and we'll be happy to assist you.

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