Why did my order fail to synchronize?

The order does not include matched variants of published products

The order contains items that don't match any published product variants on your Tapstitch account. To process the order successfully,each product variant must be accurately matchedwith a published product.

The product's order vendor informationis not correct

The order contains products with incorrect vendor information. For your Shopify store, ensure the Vendoris setto "ODMPOD."

The fulfillment service for your product's variants is not correct

Each product variant in your Shopify store is associated with the incorrect fulfillment service, with "Inventory willbe stockedat" not set to "ODMPOD."

We are unable to locate your store

The system cannot find the store associated with the order.Thiscould be due to incorrect store identification or a problem with the store's setup in the system.

The order has already been created:  12345566778888

This message indicates that the source order has already been synchronized with the system and canbe foundin your order list.

nable to find the source order

The system cannot locate the original order for the dropshipping order due to possible deletion, incorrect linking, or an order identification error.

"Unpaid" order cannot be synced

An unpaid order cannot be synchronizedfor Dropshipping.It must be fully paidbefore processing and vendor fulfillment.

System error

Please try again or contact customer service.