Frequently asked questions: Orders

Order Cancellation Policy

• Orders that have yet to enter production can be canceled in their entirety.
• Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
• Should you wish to cancel your order, please get inTapstitch's Tapstitch's customer service team at support@tapstitch.com.

What does the price of an item include?

• The cost of the garment itself.
• The packaging (poly packaging bags). 
• Some items include one-side placement printing or both-side placement printing. 
  An extra fee may be required for additional customization, such as woven labels, custom packaging, and tags.
• If you are asked to pay additional charges when picking up your package, please get in touch with our customer service at support@tapstitch.com.

Does the item price include a tariff?

• The item price does not include the cost of any tariffs.
  The cost of paying any tariff is the customer's responsibility, not Tapstitch's.
• What should I do if my order information or address information is incorrect?

Inaccurate/insufficient information on the address

• If the address provided by you or your customer is deemed by the courier to be insufficient or inaccurate, the package will be returned to Tapstich.
• In such instances, Tapstich will confirm the correct address with you and you will be responsible for the logistics costs of the reshipment.
• If we cannot ship your order due to address issues after it has been completed, we will hold the package for a maximum of one month from the completion date. If you do not provide a valid address within one month, we will destroy the package to avoid leaking the client's design and refund the shipping fee to you.
• If your package is destroyed due to address issues, we will not arrange a new shipment, but you can make a new order. Please remember to enter a valid address. Thank you for your understanding.

Unclaimed packages

• Unclaimed packages should be returned to Tapstich, and you will be responsible for the logistics costs of the reshipment to yourself or your customer (if applicable).
• Tapstich is not responsible for any incorrect design, order quantity, size, color, or other checkout mistakes that may be made and is not required to provide a return or refund after production in such instances.

How can I track my order?

• After your order is shipped, you will receive an email notification with a tracking number.
• You can also find the tracking number on "the" My Orders" page.
• You can track the shipping with your tracking number or contact our customer service for additional shipping information at support@tapstitch.com. 

How can I pay？

• You can checkout online with PayPal, credit cards, Afterpay, Google Pay, or Credit Key.

How long will my orders take?

Non customized orders

• We aim to have non-customized orders shipped within 3 days

Small-volume orders

• We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 

Bulk orders

• We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for). 
• Please note that there may be unavoidable delays due to customs clearance, bad weather, flight delays, or other unforeseen circumstances.