How to Avoid Dropshipping Order Synchronization Failures?

Common Problems

• Do not modify the Variants SKU.Tapstitch associates your product Variants through SKU codes and variant IDs.
• (Shopify only)Do not modify the Vendor / Variants Inventory.
• (Shopify only) Ensure that "Inventory will be stocked at" is set to "ODMPOD".
• (Shopify only) Make sure the Vendor is set to "ODMPOD".

Can Size Names Be Modified?

• You can change between using letters or names for sizing, such as "S" or "Small"
• However, youcannotchange the size identifier; for example, do not change "S" to "M," as this will cause synchronization issues.
• Please note thatWixdoes not support modifying the names of colors or sizes.

Can Color Names Be Modified?

• You can alter the color names but ensure they remain accurate.
• For instance, if you are stocking a dark blue shirt you can call it "Midnight Blue" but do not change the color name from "Blue" to "Black."

Adding or Deleting Variants

• New variants will not be automatically synchronized: If you add new color or size variants in your e-stores backend, they will not automatically be associated with our system's colors and order synchronization will not occur.
• Deleting Variants: Once you delete a variant, the deleted variant will no longer be associated with the system, and the association of the remaining variants will not be affected.
• For example, if you had a Variant "Black; S" and you deleted it, the association will be lost.
• If you re-add a Variant "Black; S," the system will not consider this Variant the original one, and orders for this variant will not be synchronized.

Contact Us

• If you have any questions or need assistance, please feel free to contact our customer service team at support@tapstitch.com.